Get in touch

Questions about your cover? Want to report a claim? Or do you need some advice? Just call or email the relevant department on this page.

CUSTOMER SERVICES

Tel: 0330 024 4774
Fax: 0330 024 4775

customer.services@insure2drive.co.uk

Postal address

Free Post Licence Number RTLH-EZTE-TYXB
Insure 2 Drive
St James House
27-43 Eastern Road
ROMFORD
RM1 3NH

Opening Hours

Monday – Saturday : 08.00 – 20.00
Sunday : 11.00 – 16.00
Bank Holidays : 09.00 – 17.00

Report a claim from UK

Tel: 0330 024 8048
Fax: 0330 024 4776

claims@insure2drive.co.uk

Postal address

Free Post licence number RCC 1224
Insure 2 Drive Claims
150 South Street
Dorking
Surrey
RH4 2BR

Opening Hours

24 hours a day, 7 days a week

Report a claim from OUTSIDE THE UK

Tel: +44 1306 747 394

claims@insure2drive.co.uk

Postal address

Free Post licence number RCC 1224
Insure 2 Drive Claims
150 South Street
Dorking
Surrey
RH4 2BR

Opening Hours

24 hours a day, 7 days a week

MOTOR LEGAL EXPENSES INSURANCE

Tel: 0208 844 8432

insure2drive@crusaderassistance.co.uk

Postal address

Crusader Assistance
21 High Street
Feltham
Middlesex
TW13 4AG

Opening Hours

New Claims
Monday – Friday : 08.00 – 19.00
Saturday : 09.00 – 16.00
Bank Holidays : 10.00 – 14.00 (excl. Christmas)

Existing Claims
Monday – Friday : 09.00 – 19.00
Saturday : 09.00 – 13.00

MOTOR CONTRACT DISPUTE ADVICE

Tel: 0208 844 8432

insure2drive@crusaderassistance.co.uk

Postal address

Crusader Assistance
21 High Street
Feltham
Middlesex
TW13 4AG

Opening Hours

New Claims
Monday – Friday : 08.00 – 19.00
Saturday : 09.00 – 16.00
Bank Holidays : 10.00 – 14.00 (excl. Christmas)

Existing Claims
Monday – Friday : 09.00 – 19.00
Saturday : 09.00 – 13.00

RAC BREAKDOWN

Tel: 0333 202 1867

Members with hearing difficulties will need to prefix 18001 before dialling the relevant number to be connected to Type talk or use the SMS facilities on 07855 828282.

Opening Hours

24 hours a day, 7 days a week

ENHANCED PERSONAL ACCIDENT

Tel: 0333 102 8685

Postal address

Specialist Claims
PO Box 1192
Doncaster
DN1 9PU

All documentation should be submitted to the above address.

Opening Hours

Monday – Friday : 09.00 – 17.00 (excluding Bank Holidays)

KEY COVER

Tel: 0333 123 2094 for Claims Notification. Please quote Scheme Ref. 04 605 49

Tel: 0330 102 8684 for Claims reimbursement queries

Please note all stolen keys must be reported to the Police within 48 hours and a crime reference number obtained.

Postal address

Specialist Claims
PO Box 1192
Doncaster
DN1 9PU

For validation of your claim and reimbursement of costs incurred please forward the original invoice(s), receipt(s) and the relevant crime reference number to Direct Group at the above address.

Opening Hours

24 hours a day, 7 days a week

Existing claims
Monday – Friday : 09.00 – 17.00 (excluding Bank Holidays)

MIS-FUELLING

Tel: 0333 123 2094 for Claims Notification. Please quote Scheme Ref. 04 605 49

Tel: 0330 102 8684 for Claims reimbursement queries

Opening Hours

24 hours a day, 7 days a week