We’re Here To Help

Have you been involved in an accident with one of our policyholders?

Here are some of the services we can provide:

 

VEHICLE REPAIRS

Involved in an accident with one of our Policyholders and not your fault?

Let us help you get back on the road

If you have been involved in an accident with one of our policyholders and we agree that they were responsible for the collision, we can offer our services to help you get back on the road and at no cost to you.

We are able to offer a full range of network repairers (over 2,500 available) that can carry out the repairs to your vehicle and also supply a free courtesy vehicle for the duration of the repair. If the courtesy vehicle offered is not suitable for your needs we may be able to arrange a vehicle of similar specification to your own without difficulty.

All repairs that are carried out by an approved repairer will be of a high standard and will come complete with a 5 year guarantee.  We can arrange for the collection of your vehicle and delivery or your vehicle upon completion of the repair if required. We will also ensure that your vehicle is cleaned inside and out.

If you have a preferred garage where you would like the repairs of your vehicle to be carried out, we are happy to make arrangements for the repair to be completed at your chosen garage.

Please use the direct dial number provided on any correspondence we have sent to you directing you to this site or dial 0330 024 8048* if you have not already been provided with a number. Alternatively, please complete the Contact Us form and someone will call you back to discuss how we can help you.

*Call costs may vary depending on your service provider. If phoning from a mobile please check with your mobile operator. All our calls are recorded for training purposes.

REPLACEMENT VEHICLE

If you are unable to drive your vehicle and you do not have access to another vehicle, we will provide you with a suitable replacement.  If your vehicle is beyond economical repair, you may keep the replacement vehicle until you are in receipt of the funds to settle your claim.

Please see the following link for an example of the range of vehicles that we can offer you.

If you have already accepted an offer of a replacement vehicle from another provider, you can terminate that agreement and return the vehicle at any time. If you come to us, you can enjoy a free upgrade or choose to make do with a vehicle of lower specification and we will share the saving with you.

Please use the direct dial number provided on any correspondence we have sent to you directing you to this site or dial 0330 024 8048* if you have not already been provided with a number. Alternatively, please complete the Contact Us form and someone will call you back to discuss how we can help you.

*Call costs may vary depending on your service provider. If phoning from a mobile please check with your mobile operator. All our calls are recorded for training purposes.

IF YOUR VEHICLE IS A TOTAL LOSS

If your vehicle is a total loss, we will arrange for an independent qualified engineer to inspect and value your vehicle.

If it is incurring storage charges, we will remove the vehicle to a place of free storage.

We will pay any reasonably incurred recovery or storage charges.

Your choices:

  1. We will pay you the market value of the vehicle and take ownership of the salvage (see financial interest below).
  2. You may retain the damaged vehicle and we will deduct the value of the salvage from the market value and pay this sum to you in compensation.

Financial Interest

If your vehicle is on finance, we cannot take ownership of the salvage unless we first settle the outstanding balance. If you wish us to do this, you should ask for a settlement figure from the finance company and forward it to us. We will settle the finance and pay any balance to you. If the outstanding finance exceeds the value of the vehicle, you will be responsible for the difference.

If you choose to retain the damaged vehicle, we will pay the full amount of the compensation due to you, but you will need to make any outstanding payments that are due to the finance company under the terms of your agreement with them.

Alternatively, you may retain the damaged vehicle and we can deduct the value of the salvage from the market value of your vehicle and pay the entire amount to you in compensation. If you choose this option, you will remain responsible for the vehicle and its ongoing storage. You will also be obliged to continue making your regular monthly payments in accordance with the agreement with the finance company.

CASH SETTLEMENTS FOR DAMAGED VEHICLES

If your vehicle will take a while to repair due to it being significantly damaged and you would prefer to simply receive the market value of your vehicle to enable you to purchase a replacement, please give us a call and see if we can assist you.

It is essential that you contact us urgently before any work has been commenced on your vehicle, or parts ordered, to take advantage of this opportunity.  You may find that we are far more versatile that your own insurer.

Alternatively, you may wish to retain your damaged vehicle to do with it as you please and would prefer to receive a cash sum instead of the repair. If you would like to find out more about this please call us using the direct dial number provided on any correspondence we have sent to you or dial 0330 024 8048* if you have not already been provided with a number. Alternatively, you can complete the Contact Us form and someone will call you back to discuss how we can help you.

*Call costs may vary depending on your service provider. If phoning from a mobile please check with your mobile operator. All our calls are recorded for training purposes.

PHYSIOTHERAPY

If you have been injured following an accident caused by our customer and you feel or have been advised that physiotherapy will assist, we can arrange treatment quickly in your local area at no cost to you.

If you indicate that you would like to be considered for treatment, we will refer you directly to our nationwide provider who will arrange an immediate assessment with an appropriately qualified expert. In the event that the expert considers that treatment will assist you, follow-up sessions will be arranged locally to you and at your convenience. Treatment will continue whilst it is considered to remain of benefit.

Assessment and treatment are undertaken by Argent Rehabilitation, a well-respected organisation. You may view their brochure below.

Argent Rehabilitation brochure

Full details of their services and price list can be found below.

Rehabilitation price list

Naturally, if you have a preferred local treatment provider who is known to you, we will be happy to authorise any necessary treatment directly.

You will not need a referral from your GP to access these services.

If you would like to take advantage of this offer, please download and complete the Rehabilitaton Form and return it by email to claims@sabre.co.uk or by post to:

Claims Department
Sabre House
150 South Street
Dorking
Surrey
RH4 2YY