Questions about your cover? Would you like to report a claim? Or do you need some advice?
Just call or email the relevant department on this page.
CUSTOMER SERVICES
CONTACT DETAILS
Car insurance: 0330 024 4774
Van insurance: 0333 241 4343
Email: customer.services@insure2drive.co.uk
POSTAL ADDRESS
Free Post Licence Number
RTLH-EZTE-TYXB
Insure 2 Drive
St James House
27-43 Eastern Road
ROMFORD
RM1 3NH
OPENING HOURS
Monday – Saturday: 08.00 – 20.00
Sunday: 11.00 – 16.00
Xmas Opening Hours
Friday 24th December (Xmas eve) – 09.00 – 17.00
Saturday 25th December (Xmas Day) – Closed
Sunday 26th December (Boxing Day) – Closed
Monday 27th December – 09.00 – 17.00
Tuesday 28th December – 09.00 – 17.00
Friday 31st December – 09.00 – 17.00
Saturday 1st January – (New Years Day) – Closed
We wish all our Customers a very Merry Christmas & a Happy New Year
REPORT A CLAIM FROM UK
CONTACT DETAILS
Tel: 0330 024 8048
claims@insure2drive.co.uk
POSTAL ADDRESS
Free Post licence number RCC 1224
Insure 2 Drive Claims
150 South Street
Dorking
Surrey
RH4 2BR
OPENING HOURS
24 hours a day, 7 days a week
REPORT A CLAIM FROM OUTSIDE THE UK
Tel: +44 1306 747 394
claims@insure2drive.co.uk
POSTAL ADDRESS
Free Post licence number RCC 1224
Insure 2 Drive Claims
150 South Street
Dorking
Surrey
RH4 2BR
OPENING HOURS
24 hours a day, 7 days a week
MOTOR LEGAL EXPENSES INSURANCE
POSTAL ADDRESS
Crusader Assistance
Ground Floor
13 Castle Mews
Hampton
Middlesex
TW12 2NP
Personal Injury & Uninsured Loss Recovery
CONTACT DETAILS
Tel: 0844 848 2832
Insure2drive@crusaderassistance.co.uk
OPENING HOURS
24 hours a day, 7 days a week
Motor Prosecution Defence & Disputes
Disputes relating to vehicle service, repairs, purchases, leases, unenforceable parking fines, motor insurance database & uninsured driver recovery.
CONTACT DETAILS
Tel: 01384 377000
Insure2drive@crusaderassistance.co.uk
OPENING HOURS
Monday – Friday: 09.00 – 17.00 (excluding Bank Holidays)
Vehicle Identity Theft
CONTACT DETAILS
Tel: 01384 397757
Insure2drive@crusaderassistance.co.uk
OPENING HOURS
Monday – Friday: 09.00 – 17.00 (excluding Bank Holidays)
Unlimited Legal Advice Helpline
CONTACT DETAILS
Tel: 01384 887575
Insure2drive@crusaderassistance.co.uk
OPENING HOURS
24 hours a day, 7 days a week
PTSD Helpline
CONTACT DETAILS
Tel: 01384 987995
Insure2drive@crusaderassistance.co.uk
OPENING HOURS
Monday – Friday: 09.00 – 17.00 (excluding Bank Holidays)
RAC BREAKDOWN
CONTACT DETAILS
Tel: 0333 202 1867
Members with hearing difficulties will need to prefix 18001 before dialling the relevant number to be connected to Type talk or use the SMS facilities on 07855 828282.
OPENING HOURS
24 hours a day, 7 days a week
ENHANCED PERSONAL ACCIDENT
CONTACT DETAILS
Tel: 0344 770 9000
POSTAL ADDRESS
Arc Legal Assistance Limited
PO Box 8921
Colchester
CO4 5YD
Email: customerservice@arclegal.co.uk
All documentation should be submitted to the above address.
OPENING HOURS
Monday – Friday: 09.00 – 17.00 (excluding Bank Holidays)
KEY COVER
CONTACT DETAILS
Tel: 0330 123 2094 Claims Notification
Please quote Scheme Ref. 04 605 49
Tel: 0330 102 8684 for Claims reimbursement queries
Please note all stolen keys must be reported to the Police within 48 hours and a crime reference number obtained.
POSTAL ADDRESS
Specialist Claims
PO Box 1192
Doncaster
DN1 9PU
For validation of your claim and reimbursement of costs incurred please forward the original invoice(s), receipt(s) and the relevant crime reference number to Direct Group at the above address.
OPENING HOURS
24 hours a day, 7 days a week
Existing claims
Monday – Friday: 09.00 – 17.00 (excl. Bank Holidays)
MIS-FUELLING
CONTACT DETAILS
Tel: 0330 123 2094 for Claims Notification
Please quote Scheme Ref. 04 605 49
Tel: 0330 102 8684 for Claims reimbursement queries
OPENING HOURS
24 hours a day, 7 days a week
COMPLAINTS
We aim to deliver the highest level of service to you. However if you’re ever dissatisfied with how we’re managing your policy please tell us as soon as possible. We take all complaints extremely seriously and always try to resolve them promptly. Full details of our complaint procedure is shown in our policy wording.
We’d like to know what you think of our service so that we can make sure it meets your expectations. We’re keen to address any criticism and keep improving Insure 2 Drive. Write, email us at customer.services@insure2drive.co.uk or call us on 0330 024 4774.