Contact Us

Questions about your cover? Would you like to report a claim? Or do you need some advice?

Just call or email the relevant department on this page.

CUSTOMER SERVICES

CONTACT DETAILS

Car insurance:  0330 024 4774

Van insurance: 0333 241 4343

Email: customer.services@insure2drive.co.uk

POSTAL ADDRESS

Free Post Licence Number
RTLH-EZTE-TYXB
Insure 2 Drive
St James House
27-43 Eastern Road
ROMFORD
RM1 3NH

OPENING HOURS

Monday – Saturday: 08.00 – 20.00
Sunday: 11.00 – 16.00

Xmas Opening Hours

Friday 24th December (Xmas eve) – 09.00 – 17.00
Saturday 25th December (Xmas Day) – Closed
Sunday 26th December (Boxing Day) – Closed
Monday 27th December – 09.00 – 17.00
Tuesday 28th December – 09.00 – 17.00
Friday 31st December – 09.00 – 17.00
Saturday 1st January – (New Years Day) – Closed

We wish all our Customers a very Merry Christmas & a Happy New Year

REPORT A CLAIM FROM UK

CONTACT DETAILS

Tel:  0330 024 8048
claims@insure2drive.co.uk

POSTAL ADDRESS

Free Post licence number RCC 1224
Insure 2 Drive Claims
150 South Street
Dorking
Surrey
RH4 2BR

OPENING HOURS

24 hours a day, 7 days a week

REPORT A CLAIM FROM OUTSIDE THE UK

Tel: +44 1306 747 394
claims@insure2drive.co.uk

POSTAL ADDRESS

Free Post licence number RCC 1224
Insure 2 Drive Claims
150 South Street
Dorking
Surrey
RH4 2BR

OPENING HOURS

24 hours a day, 7 days a week

 

MOTOR LEGAL EXPENSES INSURANCE

POSTAL ADDRESS 

Crusader Assistance
Ground Floor
13 Castle Mews
Hampton
Middlesex
TW12 2NP

Personal Injury & Uninsured Loss Recovery

CONTACT DETAILS

Tel:  0844 848 2832
Insure2drive@crusaderassistance.co.uk

OPENING HOURS

24 hours a day, 7 days a week

Motor Prosecution Defence & Disputes

Disputes relating to vehicle service, repairs, purchases, leases, unenforceable parking fines, motor insurance database & uninsured driver recovery.

CONTACT DETAILS

Tel:  01384 377000
Insure2drive@crusaderassistance.co.uk

OPENING HOURS

Monday – Friday: 09.00 – 17.00 (excluding Bank Holidays)

Vehicle Identity Theft

CONTACT DETAILS

Tel:  01384 397757
Insure2drive@crusaderassistance.co.uk

OPENING HOURS

Monday – Friday: 09.00 – 17.00 (excluding Bank Holidays)

Unlimited Legal Advice Helpline

CONTACT DETAILS

Tel:  01384 887575
Insure2drive@crusaderassistance.co.uk

OPENING HOURS

24 hours a day, 7 days a week

PTSD Helpline

CONTACT DETAILS

Tel:  01384 987995
Insure2drive@crusaderassistance.co.uk

OPENING HOURS

Monday – Friday: 09.00 – 17.00 (excluding Bank Holidays)

RAC BREAKDOWN

CONTACT DETAILS

Tel:  0333 202 1867

Members with hearing difficulties will need to prefix 18001 before dialling the relevant number to be connected to Type talk or use the SMS facilities on 07855 828282.

OPENING HOURS

24 hours a day, 7 days a week

 

ENHANCED PERSONAL ACCIDENT

CONTACT DETAILS

Tel:  0344 770 9000

POSTAL ADDRESS

Arc Legal Assistance Limited
PO Box 8921
Colchester
CO4 5YD

Email: customerservice@arclegal.co.uk

All documentation should be submitted to the above address.

OPENING HOURS

Monday – Friday: 09.00 – 17.00 (excluding Bank Holidays)

KEY COVER

CONTACT DETAILS

Tel:  0330 123 2094 Claims Notification
Please quote Scheme Ref. 04 605 49

Tel: 0330 102 8684 for Claims reimbursement queries

Please note all stolen keys must be reported to the Police within 48 hours and a crime reference number obtained.

POSTAL ADDRESS

Specialist Claims
PO Box 1192
Doncaster
DN1 9PU

For validation of your claim and reimbursement of costs incurred please forward the original invoice(s), receipt(s) and the relevant crime reference number to Direct Group at the above address.

OPENING HOURS
24 hours a day, 7 days a week

Existing claims
Monday – Friday: 09.00 – 17.00 (excl. Bank Holidays)

MIS-FUELLING

CONTACT DETAILS

Tel:  0330 123 2094 for Claims Notification
Please quote Scheme Ref. 04 605 49

Tel: 0330 102 8684 for Claims reimbursement queries

OPENING HOURS

24 hours a day, 7 days a week

 

COMPLAINTS

We aim to deliver the highest level of service to you. However if you’re ever dissatisfied with how we’re managing your policy please tell us as soon as possible. We take all complaints extremely seriously and always try to resolve them promptly. Full details of our complaint procedure is shown in our  policy wording.

We’d like to know what you think of our service so that we can make sure it meets your expectations. We’re keen to address any criticism and keep improving Insure 2 Drive. Write, email us at customer.services@insure2drive.co.uk or call us on 0330 024 4774.