Questions about your cover? Would you like to report a claim? Or do you need some advice?
Just call or email the relevant department on this page.
CUSTOMER SERVICES
CONTACT DETAILS
Car insurance: 0330 024 4774
Van insurance: 0333 241 4343
Email: customer.services@insure2drive.co.uk
POSTAL ADDRESS
Free Post Licence Number
RTLH-EZTE-TYXB
Insure 2 Drive
St James House
27-43 Eastern Road
ROMFORD
RM1 3NH
OPENING HOURS
Monday – Saturday: 08.00 – 20.00
Sunday: 11.00 – 16.00
Bank Holidays: 09.00 – 17.00
CHRISTMAS OPENING HOURS
Saturday 15th December 08.00 – 17.00
Christmas Eve – 08.00 – 17.00
Christmas Day – Closed
Boxing Day – Closed
New Years Eve – 08.00 – 17.00
New Years Day – Closed
REPORT A CLAIM FROM UK
CONTACT DETAILS
Tel: 0330 024 8048
claims@insure2drive.co.uk
POSTAL ADDRESS
Free Post licence number RCC 1224
Insure 2 Drive Claims
150 South Street
Dorking
Surrey
RH4 2BR
OPENING HOURS
24 hours a day, 7 days a week
REPORT A CLAIM FROM OUTSIDE THE UK
Tel: +44 1306 747 394
claims@insure2drive.co.uk
POSTAL ADDRESS
Free Post licence number RCC 1224
Insure 2 Drive Claims
150 South Street
Dorking
Surrey
RH4 2BR
OPENING HOURS
24 hours a day, 7 days a week
MOTOR LEGAL EXPENSES INSURANCE
CONTACT DETAILS
Tel: 0208 844 8432
Insure2drive@crusaderassistance.co.uk
POSTAL ADDRESS
Crusader Assistance
21 High Street
Feltham
Middlesex
TW13 4AG
OPENING HOURS
New Claims
Monday – Friday : 08.00 – 19.00
Saturday: 09.00 – 16.00
Bank Holidays: 10.00 – 14.00 (excl. Christmas)
Existing Claims
Monday – Friday: 09.00 – 19.00
Saturday: 09.00 – 13.00
MOTOR CONTRACT DISPUTE ADVICE
CONTACT DETAILS
Tel: 0208 844 8432
Insure2drive@crusaderassistance.co.uk
POSTAL ADDRESS
Crusader Assistance
21 High Street
Feltham
Middlesex
TW13 4AG
OPENING HOURS
New Claims
Monday – Friday : 08.00 – 19.00
Saturday: 09.00 – 16.00
Bank Holidays: 10.00 – 14.00 (excl. Christmas)
Existing Claims
Monday – Friday: 09.00 – 19.00
Saturday: 09.00 – 13.00
RAC BREAKDOWN
CONTACT DETAILS
Tel: 0333 202 1867
Members with hearing difficulties will need to prefix 18001 before dialling the relevant number to be connected to Type talk or use the SMS facilities on 07855 828282.
OPENING HOURS
24 hours a day, 7 days a week
ENHANCED PERSONAL ACCIDENT
CONTACT DETAILS
Tel: 0333 102 8685
POSTAL ADDRESS
Specialist Claims
PO Box 1192
Doncaster
DN1 9PU
All documentation should be submitted to the above address.
OPENING HOURS
Monday – Friday: 09.00 – 17.00 (excluding Bank Holidays)
KEY COVER
CONTACT DETAILS
Tel: 0330 123 2094 Claims Notification
Please quote Scheme Ref. 04 605 49
Tel: 0330 102 8684 for Claims reimbursement queries
Please note all stolen keys must be reported to the Police within 48 hours and a crime reference number obtained.
POSTAL ADDRESS
Specialist Claims
PO Box 1192
Doncaster
DN1 9PU
For validation of your claim and reimbursement of costs incurred please forward the original invoice(s), receipt(s) and the relevant crime reference number to Direct Group at the above address.
OPENING HOURS
24 hours a day, 7 days a week
Existing claims
Monday – Friday: 09.00 – 17.00 (excl. Bank Holidays)
MIS-FUELLING
CONTACT DETAILS
Tel: 0333 123 2094 for Claims Notification
Please quote Scheme Ref. 04 605 49
Tel: 0330 102 8684 for Claims reimbursement queries
OPENING HOURS
24 hours a day, 7 days a week
COMPLAINTS
We aim to deliver the highest level of service to you. However if you’re ever dissatisfied with how we’re managing your policy please tell us as soon as possible. We take all complaints extremely seriously and always try to resolve them promptly. Full details of our complaint procedure is shown in our policy wording.
We’d like to know what you think of our service so that we can make sure it meets your expectations. We’re keen to address any criticism and keep improving Insure 2 Drive. Write, email us at customer.services@insure2drive.co.uk or call us on 0330 024 4774.