IMPORTANT SERVICE UPDATE
We apologise for delays in emails and calls being responded to over recent weeks. Unfortunately we suffered a significant systems issue in mid-November that left staff unable to access policy or claims details. The issue has now been identified, and we are working exceptionally hard to get back to our normal levels of service.
If you need to view or make changes to your policy please do this in your customer account. For any further help please call us.
CUSTOMER account
If you have already purchased a policy you can now register for your secure customer account where you can view and print your policy documents and make changes.
FAQS
If you have a query, you may find the answers in our Frequently Asked Questions area. If you are unable to find an answer to your questions please use the contact details below to call or email the relevant department.
CUSTOMER SERVICES
Contact details
Car insurance: 0330 024 4774
Van insurance: 0333 241 4343
Email: customer.services@insure2drive.co.uk
Postal Address
Free Post Licence Number
RTLH-EZTE-TYXB
Insure 2 Drive
St James House
27-43 Eastern Road
ROMFORD
RM1 3NH
Opening Hours
Monday – Friday: 08.00 – 18.00
Saturday: 09.00 – 16.00
Sunday: Closed
Bank Holidays: 09.00 – 17.00
REPORT A CLAIM FROM UK
Contact details
Tel: 0330 024 8048
claims@insure2drive.co.uk
Postal Address
Free Post licence number RCC 1224
Insure 2 Drive Claims
150 South Street
Dorking
Surrey
RH4 2BR
Opening Hours
24 hours a day, 7 days a week
REPORT A CLAIM FROM OUTSIDE THE UK
Contact details
Tel: +44 1306 747 394
claims@insure2drive.co.uk
Postal Address
Free Post licence number RCC 1224
Insure 2 Drive Claims
150 South Street
Dorking
Surrey
RH4 2BR
Opening Hours
24 hours a day, 7 days a week
MOTOR LEGAL EXPENSES INSURANCE
Postal Address
Crusader Assistance
Ground Floor
13 Castle Mews
Hampton
Middlesex
TW12 2NP
Personal Injury & Uninsured Loss Recovery
Contact details
Tel: 0844 848 2832
insure2drive@crusaderassistance.co.uk
Opening Hours
24 hours a day, 7 days a week
Motor Prosecution Defence & Disputes
Disputes relating to vehicle service, repairs, purchases, leases, unenforceable parking fines, motor insurance database & uninsured driver recovery.
Contact details
Tel: 01384 377000
insure2drive@crusaderassistance.co.uk
Opening Hours
Monday – Friday: 09.00 – 17.00 (excluding Bank Holidays)
Vehicle Identity Theft
Contact details
Tel: 01384 397757
insure2drive@crusaderassistance.co.uk
Opening Hours
Monday – Friday: 09.00 – 17.00 (excluding Bank Holidays)
Unlimited Legal Advice Helpline
Contact details
Tel: 01384 887575
insure2drive@crusaderassistance.co.uk
Opening Hours
24 hours a day, 7 days a week
PTSD Helpline
Contact details
Tel: 01384 987995
insure2drive@crusaderassistance.co.uk
Opening Hours
Monday – Friday: 09.00 – 17.00 (excluding Bank Holidays)
RAC BREAKDOWN
Contact details
Tel: 0333 202 1867
Members with hearing difficulties will need to prefix 18001 before dialling the relevant number to be connected to Type talk or use the SMS facilities on 07855 828282.
Opening Hours
24 hours a day, 7 days a week
ENHANCED PERSONAL ACCIDENT
Contact details
Tel: 0330 024 8048
claims@insure2drive.co.uk
Postal Address
Free Post licence number RCC 1224
Insure 2 Drive Claims
150 South Street
Dorking
Surrey
RH4 2BR
All documentation should be submitted to the above address.
Opening Hours
24 hours a day, 7 days a week
KEY COVER (for policies until 31st May 2023)
Contact details
Tel: 0330 123 2094 Claims Notification
Please quote Scheme Ref. 04 605 49
Tel: 0330 102 8684 for Claims reimbursement queries
Please note all stolen keys must be reported to the Police within 48 hours and a crime reference number obtained.
Postal Address
Specialist Claims
PO Box 1192
Doncaster
DN1 9PU
For validation of your claim and reimbursement of costs incurred please forward the original invoice(s), receipt(s) and the relevant crime reference number to Direct Group at the above address.
Opening Hours
24 hours a day, 7 days a week
Existing claims
Monday – Friday: 09.00 – 17.00 (excl. Bank Holidays)
KEY COVER (for policies from 1st June 2023)
Contact details
If you would like to make a claim, please telephone the claims administrator on 0333 016 6520 and quote scheme number FLIBTE541 and assistance will be arranged for you.
Please note all stolen keys must be reported to the Police within 48 hours and a crime reference number obtained.
Postal Address
Customer Service Department.
Legal Protection Group Limited
8 Pinkers Court
Briarlands Office Park
Gloucester Road
Rudgeway
Bristol
BS35 3QH
Opening Hours
24 hours a day, 7 days a week
Existing claims
Monday – Friday: 09.00 – 17.00 (excl. Bank Holidays)
MIS-FUELLING
Contact details
Tel: 0330 123 2094 for Claims Notification
Please quote Scheme Ref. 04 605 49
Tel: 0330 102 8684 for Claims reimbursement queries
Opening Hours
24 hours a day, 7 days a week
financial difficulties
If you’re struggling with your car insurance payments we’ll do our best to help. Please contact us or call us on 0330 024 4774 to discuss how we can support you.
COMPLAINTS
We aim to deliver the highest level of service to you. However if you’re ever dissatisfied with how we’re managing your policy please tell us as soon as possible. We take all complaints extremely seriously and always try to resolve them promptly. Full details of our complaint procedure is shown in our policy wording.
We’d like to know what you think of our service so that we can make sure it meets your expectations. We’re keen to address any criticism and keep improving Insure 2 Drive. Write, email us at customer.services@insure2drive.co.uk or call us on 0330 024 4774.